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Jennifer Alvarez Mr.Eiler Language Arts 3B 9 March 2013 Career Research Essay Psychology is the study of the human . brain, its functions and its behavioral affects to us as humans. This field or specific job always has fascinated me as a child and now as a teenager it still does. Being a psychologist would suit me because it’s an overall interesting field and career path. It is essay climate Deakin, a time consuming, intense and impacted course but as a professional job it meets my standards and requirement. Clinical psychology , Employment , Industrial and organizational psychology 1923 Words | 5 Pages. Career Plan for conclusion of an Nankai University, International Students.

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I made the decision to return to podcast Mercersburg school and obtain my AAS in Paralegal studies. The reason that I have chosen this field is because the aspects of law has always intrigued me. I also love the fact that in this field there is always something. Goal , Goal setting , Intrinsic value 971 Words | 3 Pages. often misused.

In fact, we might say that it has actually been devalued to the level of the everyday language of buzzword-brandishing marketing pundits. . Such freewheeling usage has perhaps prompted many a CEO (or future CEO) to in the essay Nankai University launch into a global plan or strategy without proper consideration of the critical thinking Mercersburg, demands and what conclusion essay, dynamics of the international marketplace. Pay To Write The University! Many would-be globetrotters neglect the acquisition of what to write in the conclusion of an Nankai language skills, knowledge of foreign trade and tax laws, accounting standards, etc., all. Bulgaria , Eastern Europe , Economics 963 Words | 3 Pages. Career Essay : Lawyer Destiny Thompson Everest University Online September 28, 2012 . Essay Climate University (Navitas)! Career Essay : Lawyer Lawyers serve as both advocates and advisers. Lawyers can also be called attorneys and counselors. What To Write Conclusion Nankai! They can interpret laws, apply laws in some situations, and University, even draft new laws.

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Electrical engineering , Electronic engineering , Engineering 1055 Words | 3 Pages. Career Plan Nursing theory is the bases of an opinion professional nursing practice. Chinn and Jacobs explain that nursing theory “aims to to write conclusion of an University . describe, explain, and predict the Deakin, phenomenon of nursing” (Colley, 2003, p. 33). Nursing theory is important because it provides the foundation that defines how nurses should act toward their patients, their colleagues, and toward their profession. For instance, understanding the what in the conclusion of an essay Nankai, “Needs Theories” provides the rationale for nurses to enhance their skills in assessing patient. Health care , Mental health , Mental health professional 1231 Words | 4 Pages. Career Action Plan After going over argument Bromsgrove, all of in the conclusion Nankai University my options over the past 2 yeas, I have decided that I would like to follow through . with a career in small business management and administration. This career is contained in write essay of Northampton (NAVITAS) the Business Management and Administration.

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Career Plan Essay Project 1 DeAnna Johnson Mrs. Based Argument Essay Bromsgrove School! Wiggins CURR 1011 P05 Analysis of Personality Type . In The Of An Essay Nankai! My overall personality has it strengths and weaknesses. I believe we all have our downfalls. I’ve been told I’m really outgoing, Goofy, loving, funny, kind-hearted, intelligent, but also very helpful. I’ve also been described as quiet, and very shy. This can be good and bad in a number of ways for essay Bromsgrove School, a number of reasons. Put all of this along with my vark type, and what to write in the of an essay Nankai University, SDS report and essay climate change (Navitas), you. Business school , Chef , College 2829 Words | 6 Pages. Automotive Service Technicians And Mechanics Career Essay Iven Garcia GUST 1270 Professor Adams 30 November 2009 . The career that I have literally chosen is the conclusion of an Nankai, automotive service technician and mechanics career . The reason why I chose this career it’s because… Well actually I have plenty and many reasons to choose from because I am very passionate about this career and I have lived through it my entire life.

One reason is that Auto Mechanics is research based essay Bromsgrove, because to me it’s an interesting field. Auto mechanic , Automobile , Automobile maintenance 1310 Words | 4 Pages. ? Career development essay This essay will explore all the career choices I have made, as well as . explaining why I chose them. I will also be giving an insight on what my future career plans are. I will then go on what of an Nankai (INTO) to explain career theories, relating the most relevant theory to my career choices. List For Essay Academy! When I finished my GCSE’s, I had to figure out what I wanted to do with the to write conclusion of an essay (INTO), rest of my career . Since I have always enjoyed maths and wanted to attain a career in banking. This had lead me into taking. Associate's degree , Education in list Washington Scotland , Employment 941 Words | 3 Pages.

religion, and what to write essay University (INTO), ethnic groups. Academy! This may mess with the lesson plan because the teacher can’t be racist in any way. Teachers spend a great amount . of time working outside of the school day also. To Write Nankai (INTO)! They have to check all of the papers, figure out the lesson plans , and do things for the school. They may have to critical thinking podcast Mercersburg Academy supervise sporting events, lunches, recess, and passing periods. Maybe even plan and go on to write conclusion essay University (INTO) field trips. Field trips may take a while to plan because a lot of writing an opinion things come into play like how much will.

Certified teacher , Education , History of education 1221 Words | 3 Pages. Sample essay Topic: Test anxiety causes university students to underperform in to write in the conclusion of an Nankai University (INTO) their examinations. Discuss. Based Argument Bromsgrove! NOTE: The . In The Essay Nankai University (INTO)! essay is in the left column. In the critical Academy, right hand column there are short notes indicating the various academic writing skills present in what to write Nankai (INTO) the essay . Essay | Comment | This essay examines the relationship between test anxiety in university students and their performance in examinations. Typically universities use examinations to test part or even all the knowledge of students, particularly. Academia , Anxiety , Bachelor's degree 2517 Words | 7 Pages. Shivai Soni MGT 406 Richard Warm 10/11/2010 Career Essay Values seem to always affect the kind of path we choose in life. . The biggest decision our values affect is the career path we choose to follow and the way we decide to approach it. Our life is based on vocabulary list certain core values and these values make us who we are as a person.

It is what of an University (INTO), important for write essay climate change Deakin, me to essay stick to my core values in order to writing an opinion article The University (NAVITAS) have that satisfying life I desire. Though my core values vary, these are some of my values that drives me. 2267 Words | 6 Pages. 081 Compare and Contrast Essay 3 What is comparison? What is contrast? To compare means to point out similarities and to to write in the conclusion essay Nankai University (INTO) contrast means to . point our differences.

When you compare or contrast, you need to research essay School come to some conclusion. What To Write In The Of An Essay (INTO)! It’s not enough to say “These two things are similar” or “They are different.” Your reader will be asking “So what? What’s your point?” Hints for writing a compare/contrast essay : 1. Ruskin University! Limit your topic. When you write a comparison or contrast essay , you might think that the. Difference , Essay , Sentence 609 Words | 3 Pages. University of Phoenix Material Professional Career Action Plan Outline Complete this professional career . action plan outline after viewing the Career 101 workshop link on the student website. You may need to research specific careers or companies to answer all of the what to write in the of an essay, questions. A professional career plan details career goals, rather than personal goals.

This plan will look at writing The University of Northampton (NAVITAS), your professional strengths and weaknesses, the type of company you wish to work for, any knowledge gaps that exist. Career , Goal , Management 507 Words | 3 Pages. Professional Career Action Plan Ida Jackson HCS/449 Health Administration Capstone September 10, 2012 Urmi Bhaumik . Professional Career Action Plan Creating a professional career action plan will compose attainable goals and in the conclusion of an essay (INTO), design a step-by-step plan to achieve important professional goals. It is important to have a roadmap that will guide anyone from beginning to end for Anglia (Navitas), successful goal attainment. My action plan summarizes my professional goals and what to write essay University (INTO), my career goal of writing Academy becoming a health. Health , Health administration , Health care 1305 Words | 4 Pages. Career Exploration Plan Worksheet. UNIV/100 Career Exploration Plan Worksheet For this assignment, you will research the website and use . the My Career Plan tools on eCampus. To complete this assignment, follow the directions provided in each section.

You may refer to the completed example in the Week 3 Materials as a guideline. What To Write Of An Essay Nankai University (INTO)! When you complete each section, submit this document to your Week 3 Assignment 1 link on your student website. Write Essay Change Deakin University! Save this document so you can reference it as you work on building. Academic degree , Bachelor's degree , Career 982 Words | 6 Pages. Professional Career Action Plan Suzanne Moore HCS/449 April 23, 2012 Terresa Randolph After four years of learning to be . What In The Essay Nankai University! a college student and writing an opinion The University (NAVITAS), meeting the requirements of each of conclusion essay Nankai my instructors, it is time for me to prepare for graduation and the move onto my career dreams. The creation of my career action plan is one of the many steps I will take to assess my goals, abilities, skills, weaknesses, and likelihood of landing gainful employment. My career action plan can be considered a roadmap. Electronic medical record , Health care , Health economics 1589 Words | 5 Pages. Career Exploration Plan Worksheet.

UNIV/100 Career Exploration Plan Worksheet For this assignment, you will research the website and use . the essay, My Career Plan tools on what to write of an eCampus. To complete this assignment, follow the directions provided in based School each section. What In The Conclusion Of An Nankai (INTO)! You may refer to the completed example in the Week 3 Materials as a guideline. When you complete each section, submit this document to your Week 3 Assignment 1 link on transitions writing Ruskin (Navitas) your student website. Save this document so you can reference it as you work on building. Academic degree , Algorithm , Bachelor's degree 1082 Words | 4 Pages. Professional Career Action Plan HCS/449 Professional Career Action Plan Producing a . What (INTO)! qualified career accomplishment, includes an action plan and must obtain goals in which one can reach.

Creating a step-by-step plan , from beginning to end, and to achieve the success of the goal oriented- career action plan . In Essay Writing Ruskin! My professional action plan and career oriented-goal is becoming a health care administrator in an Alzheimer’s facility. My action plan will show the steps required to in the essay Nankai University (INTO) reach a career goals. Alzheimer's Association , Alzheimer's disease , Caregiver 1048 Words | 4 Pages. Sample essay Argue either in favour or against the impact of the based Bromsgrove, internet on people's lives in the last decade. What To Write In The Conclusion Nankai University (INTO)! As an vocabulary list Washington Academy . What Nankai (INTO)! avenue of entertainment and communication, and as a research and reference tool, the internet has had a huge impact on the modern societies of developed nations.

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Sailing With The Wind. Introduction In this century, we seek career paths that can leads us to new employer, enterprenuer ventures or even . to succeed in our present positions. There is a need to replace the to write of an, old traditional concepts with new ones, in order to be successful in this dynamic world. The careers should be managed strategically in various ways like paying attention to how we work and what we do, team skills, multitasking, having a balance speed and accuracy and you’re your reputation. Academic degree , Chronology , Employment 1485 Words | 4 Pages.

? ESSAY PLAN : Argue whether collective bargaining and writing (NAVITAS), a strong role for unions are constructive to organisations in today’s . economic conditions. This essay is based on collective bargaining and strong role for unions in today’s economic conditions. The essay begins by explaining what collective bargaining and trade unions are, providing relevant examples within the what essay Nankai, context. Washington Academy! The essay also highlights the importance of what to write conclusion of an Nankai (INTO) collective bargaining in today’s organisation. Washington Academy! An argument has been made providing. Collective bargaining , Employment , Labour relations 962 Words | 3 Pages. Sample Portfolio Essay #1 My time at to write conclusion of an essay Nankai (INTO), Isothermal has greatly affected my life in many ways.

Thanks to my time spent at change Deakin University, . Isothermal, I have decided that upon completion of my education, I hope to be able to to write conclusion Nankai work as a Spanish educator at K-12 and college level and as a Spanish-English translator. I have decided on pay to write The University of Northampton these careers because of my love for the Spanish language and the fact that Spanish educators and translators are in high demand. I also believe that these are career choices with which I. Academic degree , Competence , Four stages of competence 2563 Words | 7 Pages. ?Example of the Narrative Essay Why I learned English Many families reflect diverse cultural backgrounds that come together. My family’s . roots are intertwined with several ethnic and in the University (INTO), cultural backgrounds.

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A for and against essay about the internet. Look at the essay and do the exercises to improve your writing skills. Conclusion Of An Essay (INTO)? Do the preparation exercise first. Then read the text and do the other exercises. What's your opinion? Do you think the internet is bad for young people?

For young people it is. They shoud be surervised while accessing the internet, because they might find pornographic content, violent content and such. Based Essay School? Internet, an invention which still amazes people in is own way, is not always good. It has really bad side effects on young adults. As in to write in the of an Nankai University, the essay, the young people get addicted to research argument essay Bromsgrove online games and they become addicted to the internet quickly. As we can see, there are many more online games being made like Pokemon Go, etc. is in the conclusion of an essay, really dangerous for young people. I think it really should have a age limit.

And also we must be strict about the rules of age limit on internet too. Argument School? I#039;m also a young adult but I find internet uninteresting and dangerous so I approve of it having age limits. For YOUNG PEOPLE yes it is. I think Internet is very useful in schools and in work. It#039;s also handy when you need to communicate. On the other hand a lot of people are addicted from sites like facbook, twitter or instagram. I also agree that learning on to write in the of an University (INTO), the internet (like here ont the british council ;) ) is very usefull . So in conclusion internet is possibly the most usefull thing that we ever invented. The University? :) I agree with all of you, but what about learning how to what in the conclusion of an essay Nankai University play a musical instrument? I think internet can be very good for teenagers because it helps them a lot especially for essays, projects and homeworks, but it can be also very bad because children spend too much time online. I like internet because I can listen to songs onYouTube and I use British Councile:)

Hi BigBen6464. Transitions In Essay Writing Ruskin (Navitas)? I'm glad to to write in the conclusion of an Nankai University hear that you enjoy practising English here :) Is there anything in writing Anglia, particular that you like on the site? Jonathan (LearnEnglish Teens Team) Thanks! I like your reading skills practice, stories about UK and What is it? in to write of an, Study Break. British Council really helps me with my vocabulary.

I love it! I think the internet is an amazing tool which can be used for equally amazing things, but only in the hands of the right person. One bad aspect of internet is that anyone could acess anything anytime. That means there is Mercersburg Academy, a lot of inappropriate content out of an essay (INTO) there, but a good person is critical thinking, able to avoid it. In my opinion, though internet is very good and useful, but some young people use it for what essay University, bad things. Such as playing computer games and get addict with it.

Many parents has banned the based essay children not allowed to play forever,1 week or a day or so. What To Write Conclusion Nankai University (INTO)? But they never keep their word because, of course, parents love their kids, that is why after just a while,they let their children play AGAIN with their games, so really though, I think internet is useful with good children,and it is bad with bad children. I totaly agree. It all depends from parents. If they let children to spend too much time online children will get a bad habit when they grow up. You#039;re quite right! I agree with your good comment in point: #039;I think internet is podcast Mercersburg Academy, useful with good children, and it is bad with bad children#039;. !! :) In my opinion, Internet is one of the greatest people created. Of An (INTO)? You have an access to billions of writing an opinion of Northampton (NAVITAS), libraries from your computer, you are able to speak with your friends even if they are on the other side of the world. Many people work using the Internet. Now let#039;s mention disadvantages of the Internet and web-technologies.

Firstly, many people nowadays become addicted and can#039;t survive for more than an hour without computer or smartphone. They need to publish their photos in social networks, chat with 7 people in one moment and read new posts in conclusion of an essay, their favourite online communities. Young people sometimes find their online-life better than the real one. The second disadvantage is that nobody can guarantee the safety of your personal data. Everyone has heard stories about article of Northampton, hackers that published private and scandal photos of data base of the big company.

It#039;s not really pleasant to know that somebody can easily find out all your secrets. To sum up, Internrt is to write conclusion essay (INTO), a wonderful tool for searching the necessary information, but social networks is writing Academy, quite tricky part of World Wide Web. I think the internet very useful for us .bcz we can get anything without spend alot of time in what in the essay Nankai, looking it . everything when we use it excessively and more than usually #039;it will be badthing. Well, we must admit that on this perfectly imperfect planet nothing entirely good or entirely bad exists. Internet is included. Surely it was meant for connecting people from all continents, but as the human mind has no border line we found out how to write Deakin University (Navitas) use it for different things that provide us either with information or amusement. It is what essay, said that the Internet is a good servant but a bad master. Therefore, we can see that the essay climate University (Navitas) problem isn#039;t in the Internet itself but rather in the humans, as it is us who are using it and who are asked FOR WHAT we are using it. So for our irresponsibility we shouldn#039;t blame the in the University Internet but ourselves as we are unable to use a powerful tool for our own improvement but we use it for our own unwanted degradation. I think that#039;s quite right!! Nowadays, Internet has been the most important thing in mutimedia life.

Personally, l consider that the internet is bad or not,which depends on users. I think the Mercersburg Internet is something that we have to know, and we should know what is good and bad for us, and keep ourselves away from what can damage ourselves in any way. I think it is the same for young people, we have to be responsible, because the Internet is a tool that helps us either with the what to write conclusion of an essay Nankai school, or with any ordinary situation. i think internet is useful for everyone. If it was a bad thing, something awful, it would have changed instead of reaching the whole world. Is something crazy, used 24hrs a day, everyday of the week, a lot of information, and writing, a lot of people online. About teenagers who are addicted to what to write in the of an essay games, that depends on each family. Parents could create rules, so no one would be in a bad position. And that also depends on the teenager#039;s sense of critical podcast Mercersburg Academy, what he or she can or can#039;t do. It#039;s impossible to live without internet in a society like nowdays, it#039;s just so easy to make a research, work on a project. c#039;mon, does anyone here wants to to write in the conclusion of an Nankai University (INTO) spend hours and hours looking for few informations? Internet is useful for vocabulary list writing Academy, everyone, for young and of an essay University, old people.

There#039;s a lot of sites that can help us a lot. But, today Internet ha gone too far away. Almost, there#039;s no home without the vocabulary list for essay Academy internet(more than 70% in whole world are with internet). Yes, there are a good and a bad sites on the Internet. To Write Essay University? We have different web-sites(Facebook,Tumlr, Twitter, Instagram. ) that shows us a different world. We can learn a lot of things (English, French. Writing The University? ) and a lot of other things. But we all know that Internet isn#039;t so much safe.Even if we think that we have good hide it our information, we don#039;t. There#039;s a lot of dangerous people in the world.

To sum up, I completely agree with essay. No, i don`t thing internet bad for in the conclusion essay (INTO), young people, because there is many information in the internet. Based Essay Bromsgrove? In my opinion, I dont think Internet is to write in the conclusion of an University (INTO), bad for people. Without the Internet, I cannot learn language (English) by myself and critical podcast Mercersburg Academy, I wouldn#039;t be able to access to lots of useful information that school doesn#039;t teach me. What To Write Conclusion Of An Essay (INTO)? On the other hand, internet is bad only for essay Academy, when people dont know how to use it wisely. If young people use the Internet for studying and relaxing in proper way, internet would be very useful. To me, the internet#039;s the most wonderful tool that human had created.

In my own perspective, the Internet plays an what to write in the of an (INTO) important role in vocabulary Academy, the communicating barrier. As you can see, people all around the world are using the Internet, including the elderly. We communicate with each other using the to write conclusion (INTO) internet and it really helps us to stay connected with one another. Besides, without the internet, how are the countries going to develop? Our knowledge and the view to the outside world, the perspective to the outside of our comfort zone will be just limited, like a frog in the well. An Opinion Of Northampton (NAVITAS)? So, why not? The internet is the of an essay Nankai best connection between an individual to the whole wide world. It#039;s definitely a boon. Internet is very usefull for us. Internet is vocabulary list writing, particularly useful for everyone, nearly all things are on in the conclusion essay, the internet, you can get anything by only searching on it. Internet seems becoming really important nowadays, it helps people a lot, for example i use internet for learning English, reading news and writing Academy, doing research for my tasks.

However, internet also can give many bad effects, people become so fanatical on social media and what in the conclusion of an University, often forget about based argument Bromsgrove School, time and what conclusion University, everything they should do. I completely disagree that internet is list, bad for teenagers, internet can be useful or useless, it depends on the way people use the internet. How does this photo make you feel? Can you write a caption for it? . Look carefully. What's this everyday object? Play Wordshake and see how many points can you get in 3 minutes. © British Council The United Kingdom's international organisation for cultural relations and educational opportunities.

A registered charity: 209131 (England and of an essay Nankai University, Wales) SC037733 (Scotland).

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Essay: Self Service Technologies and what in the conclusion of an, Customer Loyalty. Technology is having a great impact on the way organizations function, create, produce and deliver. Adoption of technology has helped firms to get quicker access to the information and make better, informed decisions. This is helping in changing the way traditional business used to work and develop new practices. One of the important applications is Self-service technology especially within the service industries. Self-servicing technologies are those that allow the customers to perform the vocabulary list for essay Washington, service on their own, without the in the conclusion essay Nankai, help of the employees of the organization. Self-servicing technologies have already occupied a vital position in transitions Anglia Ruskin industries like hotels, banking, and airline. Examples include, web-check in, automated check out in hotels, automated teller machines (ATMs), parking ticket with a time stamp on it at airports and other places.

Initially only routine and simple tasks were automated, but with new inventions, complex, non-routine and communication tasks are also automated (Meuter Bitner, 1998). ‘Properly designed service technology systems allow relatively inexperienced people to perform very sophisticated tasks quickly’ (Quinn and in the Nankai University, Paquette, 1990). Transitions In Essay Writing Ruskin University? Given the speed of technology development, it is likely that self-service facilities will continue to what to write in the of an (INTO) evolve and will play an even more important role in service delivery than they do currently. (Beatson, Lee, V.Coote, 2007) Service encounters, the critical thinking Mercersburg Academy, ‘moment of truth’, the to write in the of an University (INTO), time when a consumer interacts with the employees of the organization, were by transitions in essay University, default with the service provider. With the advent of self-servicing technology, number of service encounters has started decreasing. SST increases availability, flexibility in terms of where and when they want to use. Previous researches into the service encounters have identified the importance of personal interactions in satisfying consumers and to write in the essay Nankai (INTO), encouraging commitment to the organizations (Bitner, 2000). Based Argument Essay? Despite the potential advantages with SST, managers are reluctant because impersonal service may increase the distance and hence customer loyalty. To Write In The Conclusion Of An Essay (INTO)? They are uncertain to what degree SST can match the level of relational benefits e.g. customization achieved through personal service.

Personal service was viewed as the write essay The University of Northampton, cornerstone of to write Nankai University, most service industries (Meuter Bitner, 1998). Employees who interact with the same customer repeatedly are able to essay The University of Northampton customize a feeling of in the essay, higher quality (Lovelock, 1983). Write Essay Climate Change University (Navitas)? Second, customers might receive relational benefits beyond the core service itself. Hence by what to write Nankai University (INTO), decreasing the The University, personal interactions, there is in the Nankai University a possibility that the customer loyalty and the commitment can get affected. Parasuraman (1996) describes the growing importance of essay The University (NAVITAS), self-service as a fundamental shift in the nature of services. There is what of an University a need for write climate University (Navitas), the organizations to understand how the introduction of self-servicing technologies can impact customer loyalty, it can be used to enhance the experience or can lead to dissatisfaction also. To Write In The Conclusion Of An Essay? Particularly, its effect on customer retention has gained a lot importance in the recent studies. This is because of the role of the customer retention in successful organizations and service industries. Repeat customers have been lifelines for organizations. The very fact that because of self-servicing technologies, personal interactions reduce, which are known to have a positive impact on customer retention.

So to avoid the risk of isolating themselves from their consumer base, it is important the effects are well understood before the implementation. Every company employs its resources to increase the critical podcast Academy, loyalty of to write in the conclusion of an University, customers expecting that it will help to meet the corporate objectives. Every business today understands that customer satisfaction and loyalty are directly connected to the company’s long-term growth. According to Oliver (1999), loyalty is a “deeply held commitment to in essay Anglia University rebuy a preferred product/ service consistently in what to write in the conclusion essay Nankai University (INTO) the future, thereby causing repetitive same brand or same brand-set purchasing despite situational influences and marketing efforts having the potential to cause switching behavior”. Consumer behavior and loyalty are key elements in strategic management, enabling companies to get a sustainable advantage in a highly competitive environment (Huettinger Cubrinskas, 2011).

The loyalty to a store, company or a brand is affected by an opinion The University, the customer’s experience. This means success does depend on how satisfied and loyal your customers are. Hence lot of efforts are put in to earn the loyalty, implementing a SST can be one of them. In this paper, the main focus is on understanding what makes us adopt the new technology, how should a service provider understand what is needed for the design of SST. Under what circumstances does a customer prefer to use SST and how can industries leverage this in order to provider better and efficient service. In Self-Service Technology and what to write in the conclusion University, the Service Encounter, the authors Amanda Beatson, Nick Lee and transitions in essay Anglia Ruskin, Leonard V. Coote have tried to explore the relation between self-service technology, personal service and consumer commitment. They conducted in-depth interviews, to see how the hotel residents perceived the impact of personal service and self-servicing technologies on their decision to come back again or on the overall experience of the stay. Following were the observations made by the researchers after interacting with a sample. Customer satisfaction – Harris et al. [1995: 64] states that ‘there is a clear recognition in the services marketing literature of the importance of personal interactions in what in the conclusion of an essay University the service encounter in vocabulary list writing Washington creating satisfied customers’.

The line of visibility for the consumers is only till the front-line employees, as they are the ones who interact with the what in the essay Nankai University (INTO), consumers are the essay Bromsgrove School, face of the organization. They are the only intangible aspect of the services. Due to what of an Nankai the intangibility of services, consumers seek tangible cues to form their judgements, and often front-line employees are a key basis for research based essay Bromsgrove, judgements of consumer satisfaction (Shostack, 1977). As consumer satisfaction is closely linked to to write conclusion Nankai University the organization’s performance, it becomes important for the managers to study it in depth. Consumer satisfaction is defined here as the overall emotional reaction to a service experience. Service attributes ‘ It is important for the managers to get a holistic view of the essay climate change (Navitas), satisfaction assessment. This is because, different attributes are perceived in different ways by different consumers, some attributes might satisfy them while some could lead to dissatisfaction. Personal service attributes identified in previous research include friendliness, responsiveness, trust- worthiness, courtesy and professionalism (Beatson, Lee, V.Coote, 2007). Self-service attributes have also been identified in what in the University previous research (Dabholkar, 1996; Meuter et al., 2000; Walker et al., 2002).

Examples of pay to The University (NAVITAS), these self-service attributes include customization of the technology, convenience of the technology, reliability of the technology and enjoyment of using the technology. In the framework proposed by the researchers, they have tried to test the hypotheses about direct relationships between personal service and self-service technology to overall satisfaction. Consumer commitment ‘ The link between consumer satisfaction and commitment has been well established based on the previous researches. Consumers are more likely to be committed to the organization if they are more satisfied with the service experience. The authors suggest that consumer commitment is a mix of three attributes, namely affective commitment, temporal commitment, and instrumental commitment.

Gundlach et al. To Write In The Conclusion Nankai University (INTO)? [1995] suggest that commitment measures should contain an attitudinal component (affective commitment) as this signifies an intention to develop and research argument Bromsgrove, maintain a long-lasting relationship. It is a desire to what conclusion Nankai (INTO) continue a relationship with aan organization because of a linking or positive attitude towards it. Commitment has a temporal dimension (temporal commitment), which highlights that commitment is important over The University of Northampton, the long term. It indicates that the relationship will exist over to write in the of an Nankai University (INTO), time and would be a stable one. Commitment has an instrumental component (instrumental commitment), which is the final decision. This suggests that the consumer is with the research based argument essay School, organization because of the existence of the what to write in the conclusion of an essay Nankai, perceived costs (economic or psychological in nature, real or perceived costs) if they leave the vocabulary list writing, relationship.

The conclusion the authors were able to make was that the essay Nankai University (INTO), performance of self-servicing technology attributes, as well as personal service attributes will have an effect on overall satisfaction. Going forward, overall satisfaction has an effect on ‘ affective, temporal and instrumental commitment. Also, the critical Mercersburg, frequency of self-servicing technology and personal service usage will alter the relationship between the performance and self-servicing technology attributes and personal service attributes, respectively on overall satisfaction. The limitations of this research were that they were not able to prove it with the help of what in the University (INTO), empirical data. This experiment was carried out based on based argument School the interviews. But they were able to what in the conclusion essay Nankai University (INTO) conclude that the more consumers interact with self-service technology the more skilled they become with their role. This indicates a ‘learning curve’ associated with increased usage. Increased usage has been shown to effect benefits of self-service technology usage [Meuter, et al. 2003]. Based on the interviews, the writing an opinion The University, authors alluded to the fact that familiarity with the self-service technology systems affected their appreciation of the self-service technology and how it relates to their satisfaction levels.

In the to write in the conclusion essay, paper ‘The potential hazard of self-service in developing customer loyalty’ by Selnes, Fred and Hansen, Havard, the researched have tried to argue that transformation from personal service to self-service does not necessarily mean a transition from personal to an impersonal relationship, instead it suggests change form personal to write essay climate change Deakin a mix of personal and self-service. The question they want to answer is that how does this transformation affect social bonding and eventually customer loyalty. Social bonds here are related to the sense of obligation between the individuals who are a part of social encounter. So, when there is an interaction between a customer and an employee, and if the customer experiences some kind of friendly gesture, he feels obligated to return the favor. Customers have the tendency to of an Nankai University deal with the organizations or people they know when they are getting involved with products of high risk. Climate University (Navitas)? By bonding with the customers, the service providers are able to gain the knowledge about customers’ taste and preferences. Hence the social bonds bring an utilitarian value to what in the of an essay University the customer. The social bond develops as a function of number of interactions and emotional intensity. The social bond grows by meeting more number of times and communicating at a personal level. The authors have proposed two theoretical models, which are discussed in depth in the models, frameworks and theories section. The replacement model (Figure 1) discussed in the paper suggests that the strength of the social bond depends upon pay to write essay The University of Northampton (NAVITAS), the usage of self-service, which replaces the personal service interaction.

The second model, hybrid model (Figure 2), suggests that for what to write Nankai, every task a customer needs to perform, can either be of consultative or operative nature. Based Argument? If it is of operative nature, which involves routine standard tasks, the replacement route is taken. This route consists of more of in the conclusion of an essay Nankai University (INTO), self-service and very less of personal service. While if the task is write essay climate Deakin consultative in nature, which is quite complex and requires personal intervention. In this case, resource route is undertaken, where the employees act as a resource. In this route, the social bond plays a vital role.

Hence the nature of the task decides the of an Nankai University, route to be undertaken. The author has then tried to establish the link between social bond and customer loyalty. Writing An Opinion The University? Customer loyalty is one of the most important metric of the business across the industries. Personal relationships have been identified as the base driver of loyalty (Mittal and Lassar, 1996). When a person develops a bond with the other person, the bond extends to his network to which he is connected (family, friends, colleagues, etc.). This indicated that when a customer perceives an to write in the conclusion University obligation towards an employee, that obligation extends to the network the employee is connected to also, here, the organization. When the pay to write The University of Northampton, customers have developed the knowledge and the trust, it will motivate him to continue the relationship and commit oneself. The effect of self-service in relationships where the customer has developed a social bond to one or more employees was tested with the help of collecting data and using the Pearson correlation matrix of measure to get the result. The measures used were: ‘ Social bond ‘ defined as a mix of customer’s perceived obligation towards the employee and to write in the conclusion University (INTO), the perception of the write essay The University (NAVITAS), service provider as a resource. ‘ Self-service ‘ defined as the level of what to write conclusion (INTO), interaction between the customer and the self-servicing technologies. ‘ Personal service ‘ defined as the level of personal interaction between the customer and a front-line employee.

‘ Customer loyalty ‘ defined as the motivation to continue the relationship, have a good image of the provider and ready to vocabulary list Washington Academy extend the relationship. ‘ Lot of other variables were used such as expertise, time pressure and demographics were used. None of the models used received full empirical support; hence the models cannot be compared. The results of the analysis suggests that. ‘ Personal service has a positive effect in social bonding and eventually customer loyalty. ‘ For low complexity relationships (replacement model), personal service interaction had a positive effect on social bonding, and the effect of bonding on what to write in the Nankai (INTO) customer loyalty was also found to be significant. But self-service did not have a negative effect on bonding. ‘ For high complexity relationships (hybrid model), transformation from personal to pay to essay The University of Northampton self-service will have a negative effect on the social bonds.

The limitations of this study were that the authors analyzed the customers with established social bond within a context of banking. The results of this study have limitations towards being generalized for other industries also. The cross-sectional design employed to assess the effect of transformation in type of service interaction is also a limitation. The assumption underlying here, is what in the of an University that the Ruskin University (Navitas), customers who are using self-servicing technologies frequently did not used to what to write of an do before and those who use less now are likely to transitions writing Anglia University use more in the future. In paper Self-service technology adoption: comparing three technologies by James M. Curran and Matthew L. Conclusion Of An Essay (INTO)? Meuter, the authors want to determine the factors that influence consumer attitudes toward, and adoption of, self-service technologies (SSTs). The point they make is critical thinking Mercersburg that encouraging customers to use new technologies is far more challenging than encouraging the employees to make use of new technologies. Hence it can lead to significant drain of resources if the consumers do not accept the new technologies implemented. This paper has tried to emphasize on the factors that will help to design, manage and what to write conclusion of an (INTO), promote the new technologies. This paper tests a new model formation of consumer attitudes towards the adoption of writing Academy, new technology extending already existing attitude-behavior relationships. By identifying the beliefs of the consumers, a marketing strategy can be designed which is directed towards them.

By comparing the results across three different SSTs, it is possible to find that salient antecedents change during the adoption process. Previous researches suggest the hindrances for in the essay Nankai, the customer to adopt the new technology. Transitions In Essay Anglia Ruskin University? The changes in what in the of an essay (INTO) service delivery with respect to the technology might be for the benefit for the customer. But the service providers must be aware that when there is a change in the service, a big chunk of customer base that are supposed to be benefited by the change, will opt not to participate in climate the new service format (Langeard et al., 1981). Sometimes, it might lead to anxiety or stress for the customers who are not well versed or comfortable with the technologies and its use (Mick and Fournier, 1998). Others might see it as a threat or circumspect about who would be responsible to deal with the problems related to technology. There are several perceived benefits also like cost savings, attractive greater control over the service delivery, reduced waiting time, a higher perceived level of customization (Meuter and Bitner, 1998), convenience of location (Kauffman and Lally, 1994) and fun or enjoyment from using the what in the conclusion Nankai University (INTO), technology (Dabholkar, 1994, 1996). Write Essay Change University? The service providers actually bank on attracting a large number of customers to justify the costs of implementation. The technologies used must benefit customers and the strategies that are designed to attract the customers, which will address the concerns and benefits in the customer’s minds. The technology acceptance model (TAM) (Adams et al., 1992; Davis, 1989; Davis et al., 1989) extends the attitude toward behavior ‘ behavioral intention relationship, established in the theory of reasoned action, to the adoption of what to write essay Nankai (INTO), computers in the workplace.

The researchers developed a model in which four antecedent beliefs, used as predictors of attitude towards SST ‘ 1. Ease of transitions in essay writing Anglia University, use ‘ degree to which a user would find the technology to be free from effort and convenient to use. 2. What Of An Essay University (INTO)? Usefulness ‘ the subjective probability that using the technology will improve the way a user could complete the given task. 3. Perceived risk ‘ probability of the in essay Ruskin, outcomes given a behavior, danger and severity of negative consequences. 4. Need for interaction ‘ desire to have a personal contact with the employees during the service encounter. The relationships are shown in Figure 3. This model has been tested across three different technologies to conclusion of an University (INTO) increase the robustness of the process and to check whether the relationships are consistent throughout or no. Hypotheses tests were conducted to check whether attitude towards different technologies would be different and distinct for the same service; whether attitude towards a widely adopted technology is more positive than less widely adopted. Four different hypotheses were constructed, whether each antecedent belief is positively related to the attitude toward SST. The three technologies used in this research are – automated teller machines (ATMs), bank by research based argument essay Bromsgrove, phone (BBP), and on-line banking (OLB).

The research was conducted by constructing three different surveys, each having questions related to conclusion (INTO) the respondent’s attitude toward each of the critical thinking podcast Mercersburg Academy, technologies. What To Write Conclusion Of An Essay (INTO)? The data was collected and it was found that ATM was wisely adopted, whereas the writing Anglia Ruskin University (Navitas), other two were not frequently used, but bank on what to write in the essay (INTO) phone is more used than online banking. The results show that the attitude difference between ATMs and bank by phone was significant, indicating that if the technology is widely used, it is because of a positive attitude towards the adoption the technology. Three out of four antecedent beliefs were found to have significant impact under certain circumstances and it is interesting to note that the impact of the antecedent beliefs vary depending on the technology. Vocabulary List Writing Washington? This makes the service providers realize that there can be multiple beliefs which influences the customers’ attitudes and that they must be considered while introducing a new SST into conclusion Nankai University (INTO), the service encounter. Also, note that these beliefs are not constant across all technologies and can change over vocabulary writing Washington, time. Out of the what in the conclusion of an essay Nankai (INTO), four, the transitions Ruskin University (Navitas), need for interaction did not prove to be a significant belief across all the three technologies in this study.

However there are limitations of this study, that this study cannot determine whether the problem of a poor adoption rate is because there is a design flaw with the technology used for bank by phone that makes it difficult to use or even marketing it or they have not been able to clearly educate the customers about how easy it is to use. To Write In The Conclusion Of An (INTO)? The study limits the generalizability of the findings, as it was specifically done for the banking industry. Cross sectional data was used instead of longitudinal. In the paper Unmanned Bonds: the Impact of Self-Automated Service on Consumer Loyalty by write Deakin University, Maik Huettinger, Vytenis Cubrinskas, importance of different customer traits for preference and usage, using statistical analysis is emphasized. Models, Frameworks and Theories. Lot of researchers have tried to develop frameworks to identify the factors leading to the adoption of SSTs, or to what to write in the essay University extend the frameworks of delivery of services by integrating technology and use of SSTs by the customers. The triangle model of services marketing (Kotler, 1994) is a framework that has been extended to include the essay Bromsgrove School, influence of what in the of an essay, technology by Parasuraman (1996). The vertices of the triangle represent employees, company and pay to essay The University of Northampton (NAVITAS), the customers (Figure 4). The figure consists of what in the Nankai (INTO), three end points and it adds external marketing-activities pertaining to research essay School 4Ps (product, price, promotion, place), which are emphasized in the marketing of goods.

Till now, researches have emphasized on conclusion essay Nankai University the relationship between employees and the company (internal marketing), company and the customers (external marketing), employees and the customers (interactive marketing). In Essay Writing? With the advent of technology and its wide use, Parasuraman (1996) extends the basic model to include technology also. This changes the triangle to a pyramid as shown in Figure 4. This implies the ‘all encompassing effect technology has on service management’ (Meuter Bitner, 1998). Interactive marketing adopts new complexities and forms, allowing the customers to interact with technology as seen in conclusion of an University customer-technology linkage. Research Based Argument? Internal marketing now supports technology as well as employees as seen through company-technology linkage. Employees need to work with technology to what in the University deliver the best service to the customer as seen in write essay employee-technology linkage. This helps in what of an (INTO) improving the service quality. Parasuraman determinants of service quality are reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding, and an opinion article of Northampton (NAVITAS), tangibles.

When it comes to new products, there are many types of adopter categories. To Write In The Conclusion Of An (INTO)? The adopter categorization is done on the basis of innovativeness (Rogers, 1995). Vocabulary List Writing Washington? He suggests that there exists a normal distribution, which consists of five categories ‘ Innovators, Early adopters, Early Majority, Late Majority and Laggards. After developing the prism model including the technology, Parasuraman developed a multi-item scale to assess people’s readiness to interact with technology. This is an important parameter, as it helps the service providers to understand whether the people are eager to embrace the technological change or no. There are four dimensions to technology readiness: optimism, innovativeness are contributors that increase an individual’s technology readiness, while discomfort and insecurity are ‘inhibitors’ that reduce technology readiness (Parasuraman, 2000). In The Conclusion Of An Nankai University? According to the TRI score five types of technology customers can be defined. Vocabulary List Writing? Explorers are high in optimism and what to write in the conclusion of an essay Nankai University (INTO), innovativeness and low in discomfort and (Navitas), insecurity.

Pioneers are high in all four, i.e. What In The Conclusion University (INTO)? optimism, innovativeness, discomfort and insecurity. Skeptics are low in optimism, innovativeness, discomfort and insecurity. Paranoids are high in optimism, discomfort and insecurity, but low in vocabulary for essay Washington innovativeness. Finally, Laggards score low in optimism and what to write in the essay Nankai (INTO), innovativeness, but high in discomfort and insecurity. This helps us in calculating a technology readiness index of vocabulary list for essay Washington, a group of people. Conclusion Essay? With this score, marketing campaigns can be designed and such concerns can be addressed. Grove and Fisk (1983) developed the dramaturgical framework. It can also be extended to include technology, especially SST. In the framework and also generally, all the activities performed which are not visible to the customers are termed as backstage activities, like support functions which is not directly related to the production of the pay to essay of Northampton (NAVITAS), service. The other aspects of the service, which are visible to what in the of an essay Nankai University (INTO) the customers, are termed as frontstage activities.

But an extension is proposed, having a third construct, which is, the use of SSTs also implies a set of audience activities. (Meuter Bitner, 1998) The characteristic of these activities are that these activities are performed solely by the customer and hence it is neither visible to the firm nor service providers. Meuter and Bitner have also discussed about the issues managers will have to deal regarding SSTs. Developing, testing, installing and integrating technology based SST can be expensive. Based Essay? Hence it should have high benefits for firm and the customer both. ‘ Firm Benefits – cost savings, increased efficiency, in creased customer satisfaction and loyalty, standardization of services and differentiation thru the development of technological reputation.

‘ Customer Benefits – time and cost savings, greater control over the service delivery, reduced waiting time, higher perceived level of customization, increased location benefits and the enjoyment from the use of technology. Earlier while discussing about the paper The potential hazard of self-service in developing customer loyalty the researchers had proposed two models, to understand what is the impact of replacing personal service with self-service on customer loyalty. In replacement model (Figure 3), social bonds will diminish to the degree of self-service replacing personal service (Selnes Hansen, 2001). This means that reducing the frequency of personal interaction due to the increase in frequency of what to write in the conclusion essay (INTO), usage of self-service will have an effect on based essay Bromsgrove School the social bonds. When the customers use self-service, the interactions with the personnel reduce. What In The Conclusion Of An Essay University? The kind and friendly behavior are no more experienced, and critical podcast Academy, so the feelings of to write in the conclusion of an essay University, obligation are cued less frequently.

This results in weakening of the social bond. Write Essay Climate Deakin University? Secondly, as the customer performs a part of the service, the need for t he employees reduce and a number of services are acquired without any assistance. This leads to the reduction in utilitarian value of the service worker, eventually weakening the social bond (Selnes Hansen, 2001). In the second model in the same paper, called the hybrid model, the usage of personal service moderates the effect of what to write conclusion of an University, self-service on social bonds (Selnes Hansen, 2001). There are two parallel processes (Figure 4), replacement route and the resource route. Like in the replacement model, self-service will have a negative effect on social bonds.

But self-service will have a positive effect on Academy the social bonds through the resource route. The logic behind this is what conclusion of an essay Nankai that the interaction for the simple routine processes will reduce because of the self-service, and the remaining personal interaction time will be dedicated to more demanding and special services. Climate Change? This helps in in the (INTO) more deep and significant interactions and will have a stronger effect on the social bonds. The net effect on the social bond will depend on the relationship the customer and the service provider share. Lovelock (1983) suggests that every interaction is either operative or consultative in nature. The operative nature can be taken care of by the self-service and the consultative nature, which requires high involvement, can be done with the help of writing an opinion The University of Northampton (NAVITAS), personal interaction. If the customers need operative assistance only, the service will take place through the replacement route only. In these tasks, expert performs no better than a novice, indicating that it requires very less personal intervention. Customers are happy to perform such tasks on their own, when they are aware about the solutions (Selnes Hansen, 2001). When customers need both operative and consultative assistance, the to write of an essay Nankai, task is more complex.

Here employee’s expertise will come into play. Here the social bond with an employee will be important as the The University of Northampton (NAVITAS), resource becomes important and a high level of conclusion of an Nankai University, attention is required. Knowing about the importance of customer loyalty, it is important to undertsnd customer loyalty too. After performing hypotheses testing, researches came to a conclusion that customer loyalty has five dimensions. Pay To Essay The University Of Northampton (NAVITAS)? They are explained as follows in context of a bank (Chris Khan, 2012): a. Bank is concerned with security of my transactions. b. In The Of An Essay University? Bank’s promises are reliable and is consistent with the quality of the service. c. Climate? Customers have confidence in bank’s service. a. Bank makes adjustments to cater to my needs. b. Bank offers personalized services and is flexible in serving my needs. a. Of An Essay Nankai (INTO)? Bank provides timely and trustworthy information.

b. Information provided by the bank is always accurate. 4. Conflict handling. a. Pay To? Bank tries to solve manifest conflicts before they create problems. b. Bank takes proactive steps and also negotiated whenever necessary. Service loyalty is defined as the degree to which a consumer is willing to use a service provider on a regular basis, possesses a positive attitudinal disposition towards this provider, and does not even consider using another service provider for this service (Gremler Brown, 1996). It is necessary to understand the loyalty nature also. Researchers suggest a two-dimensional construct – behavioral and attitudinal aspects.

Attitudinal aspects deal with various feelings and emotions from an what in the essay University (INTO) individual’s overall attachment with a product, service or organization, defining the degree of list for essay Washington Academy, loyalty. Consumers must hold a positive attitude towards a product or service in to write in the Nankai University (INTO) order to research based argument essay Bromsgrove use it on a frequent basis (Bove Johnson, 2007). Behavioral aspects are related to the definition of loyalty, which is suggested by the service management literature. Research was conducted to establish a link between technology usage and to write in the conclusion of an essay Nankai University (INTO), loyalty, which will help in determining the attitude of the consumers towards the an opinion, company. Surveys were conducted on a sample, which was as diverse as possible. By taking a diverse sample, randomization was taken care of. T-tests to check the in the of an Nankai, difference in the means were conducted. Thinking Podcast Academy? After carrying out the statistical tests, the what in the essay Nankai (INTO), results of the research essay, analysis suggested that there is a connection between technology usage and technology-driven loyalty (Huettinger Cubrinskas, 2011). Researchers were able to conclude that customers reported a different attraction to companies, which offer the what conclusion of an Nankai, SST option.

Those, who use SST, report being more attracted, than those, who use not. Furthermore, it was observed that customers with better attitude towards SST resulted in more usage and essay The University (NAVITAS), the user had a better attitude towards the what in the conclusion essay Nankai University (INTO), company, which provides the writing Anglia University, service. To Write In The Conclusion Essay Nankai University (INTO)? It is the actual consumer segment only, which will keep trying the new technologies. This research helped to clear some misconceptions, which we would normally have when a new technology is being introduced. IT found out that education factor is not linear.

It appeared that college and critical podcast Mercersburg, high schools students had different opinions, whereas university graduates were fond of what to write conclusion Nankai University (INTO), SSTs. Age was also found to not have a linear relation with the technology driven-loyalty, but family compositions played a major role. The findings lead to discuss about the advantages and disadvantages of using SST. Advantages were that people genuinely believe that SST can ensure more privacy and can be very convenient. Efforts should be made to pay to write essay make them believe in to write in the essay Nankai (INTO) the design of the technology. Essay Climate Change University (Navitas)? One of the major drawback is it lacks numerous functions and what to write essay (INTO), the tag of vocabulary list writing Academy, ‘no consultation’ (Huettinger Cubrinskas, 2011). Customers are concerned, ‘what if something goes wrong? There is conclusion of an essay Nankai University (INTO) no one to help me’. When you would be addressing service personnel, you can also ask for favors or discounts, which is not possible to do with a machine.

One of the proactive steps a service provider can take is to writing an opinion The University of Northampton be ready with the solutions over what conclusion essay Nankai University, SSTs concerns are if possible, make sure the pay to essay The University of Northampton, failures do not occur at all. Some of the solutions are proposed over common SST concerns. ‘ Service Recovery ‘ The concern is when no firm employee is available to register a complaint or rectify in case of failure, which could be caused due to various reasons like technical breakdown. Solution ‘ Develop and maintain the best system possible. Maintain outlets wherever possible so that customers can reach the employees whenever necessary. It is very necessary to communicate the exact use of the technology so that customers come in with reasonable expectations. ‘ Lack of personal interactions ‘ As discussed above, customers enjoy bonding with employees and having personal ties. Hence less contact with customer is a concern; also it leads to less knowledge about needs, wants and desires of the customers.

The cross-selling opportunities are lost too. Solution ‘ The provider can maintain databases to understand the patterns of the what to write conclusion of an (INTO), customers and then provide them with customized solutions. Transactions through technology can also be made personal. Involving a sample of customers while designing the product can help to understand their needs better and cater them too. ‘ Overemphasis on firm benefits ‘ Service provider’s focus should not only be on cost savings. Write Essay Climate University? In this case it will lead to reduced customer orientation. Solution ‘ The provider should not transfer all the services to SST.

There is a need to maintain balanced approach. There are few questions which we can ask, if we want to evaluate the self-servicing technologies. Answering these questions will help us design the technology for the betterment of the customers, which will lead us to customer satisfaction and then customer loyalty (Preda, Ivanescu, Furdui). ‘ What are the customers seeking? ‘ What do customers expect from any service experience? ‘ What are the critical dimensions of service quality and customer satisfaction with SSTs? ‘ What internal reforms are needed to support the self-servicing technology? ‘ What factors affect consumer attitudes towards self-service technology? ‘ How much is the technology readiness factor of the target group? ‘ What are the costs and benefits related to SSTs? ‘ What factors lead the consumers to choose personal service over self-service?

‘ Under what circumstances are customers most receptive to using SSTs? ‘ What does service recovery mean and how can it be implemented? How can failures be communicated? ‘ How to develop trust in to write conclusion of an the absence of personal interaction? ‘ What is the role of the surrounding or the setting in facilitating service delivery and essay change University, satisfying customers?

‘ Which self-service technology is most oftenly used and why? ‘ How should the to write essay University, message be conveyed to the customers regarding self-servicing technologies? Implications for Global Business and Indian Industry. The research papers mentioned above had a useful conclusion, which can be applied in service industries. List For Essay Academy? We tried to understand, which factors like ease of use, usefulness, perceived risk help us in adopting the new self-servicing technology. The service providers can focus on those factors and design a marketing strategy, which voices those concerns. Waiting time has been an important factor when associated with service evaluations, perceptions of service quality or reduced satisfaction (Taylor, 1994). There is a very strong link between waiting time and customer satisfaction, however the relation is not linear (Kokkinou Cranage, 2012). Hence, waiting time has been an important factor when it comes to measure the performance. Service providers have had various strategies, keeping all the constraints in mind, to reduce the waiting time and try not to annoy customers over it.

More recent and in the conclusion essay Nankai University, cost-effective approach has been to use self-servicing technologies to reduce the waiting time (IBM, 2009). Vocabulary For Essay Writing Washington Academy? The simultaneous reduction of waiting-times and operating costs has been used by the self-service industry as a selling point for what to write in the conclusion (INTO), SSKs (Avery, 2008). It is important to pay to understand under which conditions the introduction of self-servicing technology in a service delivery process could reduce actual waiting-times and improve service levels. It was observed that waiting-times and service levels in a service industry like hotel check-in process, were influenced by number of resources available to the customers, the number of customers arriving to receive service, the processing speed of the self-service kiosk and the failure rate of the self- service kiosk (Kokkinou Cranage, 2012). The research suggested that kiosks of SSTs helped in improving the waiting times and service levels only when the demand was higher than actually observed. This means that it will only help to improve the waiting times, when the service employees were not sufficient. Hence the SSTs should be installed not only when the demand is at its peak, but also when the in the of an essay Nankai University, demand is an opinion article The University of Northampton relatively higher than the number of available service employees. What To Write Conclusion Nankai? It is also important to notice that the speed of checking-in time using the kiosk and the failure rate of vocabulary list for essay Washington Academy, SST, are also the determinants of in the conclusion essay, whether SST implementation will be able to reduce the waiting times.

The processing time of the The University (NAVITAS), kiosk of SST will be impacted by several factors, including the skills and experiences of customers using the kiosks of SST, the design of the to write in the conclusion, interface, and the number of research Bromsgrove, options that will be offered to customers. While operations managers have little control over the skills and experience of customers, they can greatly improve these by making employees available to assist customers during the introduction of the what to write in the conclusion essay, SSK (Kokkinou Cranage, 2012). These kiosks can be used for various uses like kiosks allow guests to receive messages, print additional room keys, and check and print their guest folio (Sheraton, 2004). Retailers are also adopting SSTs to write essay University (Navitas) improve the quality of the service. There are kiosks in sectors like food service, departmental stores, supermarkets, drug stores, bookstores, specialty stores, etc. The examples of such kiosks are self-check out system, self-scanning device in supermarkets, to check the price, other kiosks can be designed to deliver products and/or store information and transaction services.

Five key success factors to influence consumer commitment in retail sector are (Cho Fiorito, 2010): ‘ Interface design ‘ interface should be easy to use and well designed. ‘ Accessibility ‘ location of the kiosk should be visible and what to write in the of an essay (INTO), easy to access. ‘ Promotion – stores should advertise about the presence and the use of the kiosk and also customers should be encourage to use it. ‘ Fulfillment ‘ the list writing, kiosk should perform the what conclusion essay (INTO), required task quickly without any errors. ‘ Employee readiness ‘ the employees should be trained, motivated and excited about the use of Mercersburg, kiosk which will help in effectively serving the kiosk users. Kiosks can create a financial return only if the what conclusion Nankai (INTO), customers are satisfied are eager to return back and use the an opinion article of Northampton (NAVITAS), service. The five factors influence the satisfaction of the consumers, which will lead to commitment as shown in Figure 5. Developing countries like Brazil, China, Malaysia, and India have started opening up and large retailers and other businesses have also realized that there is what to write conclusion essay (INTO) lot of writing an opinion article of Northampton (NAVITAS), potential, which can be explored.

India has been one of the favorite destinations for foreign retailers too because of the opportunities. With the government approving foreign direct investment in retail, all the big giants like Wal-Mart Tesco are eyeing this market. To Write In The Essay? In India, there is (NAVITAS) a high preference for belonging to a larger social network in which individuals are expected to act accordingly for the greater good of one’s defined group. In such situations, one’s family, neighbors, work group, friends and other social networks one is connected to generally influence actions. Indians have a medium level of technology anxiety and medium level of self-efficacy. At the same time group opinions will most likely influence the adoption of innovations such as SSTs. If the group of the society approves the service or the of an essay Nankai University, product, then there is a high probability that it will find wide spread acceptance. Due to high level of social pressure, it is very essential for the service providers to design a product in such a way that it creates a positive social opinion regarding the benefits of such innovation. Article The University? Today, with the approval of FDI, Indians will have lot of options before they undertake any service.

They need to accept the technology and not hesitate to what to write of an University (INTO) use it; they need to be a smart shopper now. Transitions In Essay Writing University (Navitas)? From the research conducted by Deblina and Dr. Balaji ‘Indian consumers are definitely in a cultural dilemma regarding the what to write in the of an essay (INTO), acceptance of self service technologies in the retail settings. On one hand due to high masculinity they would like to adapt themselves according to writing an opinion of Northampton (NAVITAS) various upgraded technology requirements but at the same time they are the to write in the of an essay (INTO), people who would give preference to the social approval more than self. In Essay Writing Anglia University? Also Indians are ready to compromise with any situation hence they don’t mind shopping in to write in the essay University the conventional way even though they feel that using SST will enhance their shopping experience.’ Search our thousands of essays: If this essay isn't quite what you're looking for, why not order your own custom Business essay, dissertation or piece of coursework that answers your exact question? There are UK writers just like me on hand, waiting to help you.

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How to in the conclusion of an Nankai University (INTO), Be a Successful Ghostwriter. I can still remember the first time I saw my byline in print. Vocabulary Writing? After years of writing articles, essays and short stories, I’d finally sold oneand had the magazine to prove it. When I started writing books, the thrill was even bigger. I dreamt of the day when I’d fill an entire bookshelf with books with my name on them. I never considered ghostwriting.

Why would I spend months of my life toiling away on someone else’s book? No thanks. In The Essay? I only wanted to write my own books, and that’s what I did. I soon found, however, that the life of essay Deakin University a book author wasn’t quite what I’d envisioned. I was working long hours, yet making less money than I had before, when I was writing only articles. The reason was simplethe time I spent promoting my books left me less time for my other writing projects, which cut into my income. Then, I had the good fortune of being approached by a nutrition expert about co-authoring her book.

I found I enjoyed collaborating with her, but the real payoff came when we finished the manuscript. As the lead author, she now had to start promoting itbut I was all done! That was enough for me. I decided to pursue co-authoring and what to write essay Nankai University, ghostwriting, and “my” next book was ghostwritten for a client. (Typically a “co-author” is identified on the cover, while a “ghostwriter” is never named or identified.) Today, most of my books are published under my clients’ namesand I’m making as much money working part-time hours as I did as a full-time freelancer. You probably know that many celebrities and politicians use ghostwriters to pen their books. What you might not know is that most authors who hire ghostwriters aren’t big egos or household names. Instead, they’re professionals (think physicians, attorneys, financial advisers) who want to publish books to attract clients and establish themselves as experts in their fieldbut who lack the time and/or ability to actually write the manuscripts.

They’re willing to pay, and often pay well, to pay to write The University of Northampton, get “their” books in print. In the last couple of years, my ghosting projects have paid: $20,000 for what to write of an University, a 60,000-word health book. $15,000 for a 40,000-word business book. $12,000 for a 55,000-word memoir (The book had been written but needed reworking.)

$25,000 for an 80,000-word nutrition/fitness book of vocabulary Washington Academy which my client wrote about one-third of the what to write in the essay, manuscript and I wrote the vocabulary writing Washington Academy, rest. These numbers may not be huge, but remember that I’m being paid to write the book, not promote it as well. Once it’s completed, which typically takes four to what conclusion essay Nankai University (INTO), six months, I’m done. I can ghostwrite two or three books a year in addition to based argument Bromsgrove, writing my own books and articles, which makes for a comfortable income. An informal survey of other writers reveals similar fees. What In The Nankai (INTO)? One established ghostwriter averages $15,00025,000 for books of 50,00075,000 words. Another just made $12,000 for a 30,000-word book. Essay The University? A third was paid $22,500 for in the of an essay (INTO), a 65,000-word book, while another very successful collaborator typically makes $30,00050,000 per book. So it’s not surprising that smart book authors are adding ghostwriting to their repertoires. “I ghostwrite for a number of reasons, not the least of which is the steady stream of revenue,” Marcia Layton Turner says. “I [also] find that, in most cases, ghostwriting is write essay climate change Deakin University (Navitas) easier than authoring a book myself, because there is less research to be done: The client/author is generally responsible for providing background material or for pointing me in the right direction. In the end, the hourly rate I can earn by ghostwriting is typically higher than with some other types of writing work.” And despite the perception of the writer toiling away in his lonely garret, many ghosts enjoy working as a team. “Writing tends to be such a solitary endeavor that ghostwriting allows me to collaborate with someone else and to write in the (INTO), help them to bring their book dreams to fruition,” Melanie Votaw says. “I also learn a great deal about subjects I would otherwise know nothing about.”

As I hinted at article The University earlier, another plus to ghosting, especially today, is that you needn’t worry about the size of your platform, or your ability to sell a book once it’s published. If your client is pitching a traditional publisher, only to write in the of an essay Nankai University (INTO), his platform mattersbecause as the vocabulary for essay writing Washington Academy, author, he’ll be the what to write in the conclusion of an Nankai (INTO), one selling the transitions in essay writing Anglia Ruskin University (Navitas), title. Want to conclusion of an Nankai University, know more about this lucrative field? Read on for a closer look at the skills you need to essay climate, succeed as a ghostwriterand at how to to write conclusion Nankai University, break in. You’ll also learn how to market those skills, what to Deakin, ask potential clients, how to set fees and to write in the of an essay Nankai, how to develop an efficient process for writing Ruskin University (Navitas), completing each project successfully. The first key to in the conclusion of an University (INTO), success as a ghostwriter is a clear understanding of your role in the process. Whether you get cover credit or not, you’re writing someone else’s book. That means being able to collaborate, and to set aside your own ideas about how to approach the book if your client disagrees with them.

That’s why successful ghostwriters keep their egos in check. You may be writing the words, but the thinking podcast Mercersburg, book itself is your client’s. What? And that means your client has the final say. In addition to a collaborative spirit, you’ll need management skills. Depending on the project, you may be responsible for conducting interviews and research and keeping your client on schedule, in of Northampton (NAVITAS) addition to writing the book itself. And when it comes to writing, you must be able to structure and organize material and capture your client’s voice.

As a writer, you likely already know something about the publishing industry. That experiencewhether you’ve worked with editors before or have already published your own booksis invaluable to Nankai, you as a ghostwriter. The more you know about publishing, the more you can assist your clients, whether they’re submitting their work or deciding whether to in essay writing Anglia Ruskin University, opt for self-publishing or pursue a traditional publishing contract. Besides celebrities and subject-matter experts, everyday people who want to what in the of an Nankai University, get books in print but lack time or ability also use ghostwriters in crafting everything from memoirs to novels to how-to guides. Book publishers, book packagers (see Page 25), literary agents and corporations also occasionally hire ghosts for specific projects, though they look for experienced ones. You basically have two ways of getting ghosting work. The first is to The University (NAVITAS), search for posted gigs and go after them. Check sites like Craigslist (, and in the conclusion essay University (INTO), for listings of possible ghostwriting and research Bromsgrove School, co-authoring opportunities. The second is to proactively spread the word that you’re a ghostwriter to what in the conclusion of an University (INTO), potential clients.

Make sure your website and blog specify that you ghostwrite. Mention it in your e-mail signature. You might also consider subscribing to a service like Publishers Marketplace (, $20/month), where you can promote your services and stay up-to-date on publishing news. Consider your expertise when marketing yourself to potential clients. For instance, I specialize in writing about health, fitness and argument essay, nutrition, and almost all of my ghosting work is for professionals in what in the conclusion of an University those areas. The idea is to start with what you know and let editors, story sources and colleagues know you’ve added ghostwriting to of Northampton, your repertoire. I’ve found the what to write in the essay, best way to approach potential clients is with a letter of introduction, or LOI, describing your qualifications. While it helps to have published at least one book before you start ghosting for list Academy, others, any experience writing and publishing articles and other shorter pieces can help you pump up your résumé to appeal to prospective clients. How you work with a particular client depends on the project, budget and time frame. In The Of An Essay? For example, you may interview your client and write the book from scratch, relying on your notes; your client may write some of the book while you write the rest; or your client may provide you with background material that you use as a starting point.

It depends on how much work your client has already done (and is willing to do) and list Washington, how he prefers to work with you. That’s why before you take on a project, you should know what the client’s expectations areand exactly what you’ll be responsible for. “It’s important to in the University (INTO), know how the information will be given to list Academy, mei.e., written notes, interviews or a mixture of the two,” Votaw says. “Interviews take more time, so the cost to the client will be higher in what conclusion University (INTO) that case. I also like to essay climate change Deakin University, be given a title or two that are similar to the tone and style the client wants.” Some clients (like book publishers and to write in the conclusion of an Nankai University, agents) will already have a set fee in mind for write essay (Navitas), a project; others will ask you to what Nankai (INTO), make a bid. Make sure you know what’s expected of write of Northampton (NAVITAS) you, how you’ll be working and how long the book will be before you quote a fee. (See the sidebar at right for a list of questions to ask.)

When it comes to how you charge, there are three basic waysby the in the of an essay Nankai University (INTO), hour; by list Academy the word or page (e.g., $10/page or $0.25/word); or by the project. In The Conclusion? Most ghostwriting clients prefer to pay a flat fee for transitions in essay Anglia (Navitas), the entire project, which is to write of an essay University (INTO) a big reason you need to know what you’re committing to before you say yes. What you’ll charge depends on your experience, but an informal 2010 poll found that ghosts were averaging between $10,000 and $50,000 for both fiction and based essay Bromsgrove, nonfiction books of 50,00070,000 words. Most charged between $5,000 and $10,000 to write a book proposal. As a ghost, you’re in a unique position. You’re not a literary agent, but you may give your client publishing advice, such as whether to in the of an, pitch to traditional publishers or choose the for essay writing Washington, self-publishing route. That’s fineas long as your client understands that you’re a writer, not an agent or a publisher, and you can’t guarantee, for example, that a literary agent will agree to to write in the Nankai (INTO), represent a particular client, or that a publisher will acquire a book. I always explain this up front so my client doesn’t have any unrealistic expectations. Before you start work, both you and your client should sign a written agreement (and you’d be well-advised to seek legal counsel in pay to write The University of Northampton creating or evaluating a contract). At a minimum, it should include a description of the to write in the of an University (INTO), work you’ll be doing (the more specific, the better); how much and when you’ll be paid (e.g., in transitions in essay writing Anglia Ruskin University certain amounts throughout the duration of the project); your deadline; and who will own the copyright to the book (almost always the client). You may also want to to write University, include elements like:

THE DIVISION OF LABOR. Who is School responsible for doing what? Will your client provide you with notes, data, research or other materials, and if so, by when? Will you write chapters and then send them to your client for her review? INDEMNIFICATION PROVISIONS. An indemnification clause puts the burden of any lawsuits or claims on someone else. As a ghostwriter, you should be indemnified from any libelous or plagiarized material your client provides. COVER CREDITOR NOT.

Are you truly working as a ghostwriter, or as a co-author? For the to write in the conclusion essay, latter, you should get cover credit. TERMINATION PROVISIONS. What happens if one of you wants to back out before the book or project. EXPENSES AND HOW THEY’LL BE SHARED.

What if you have to travel to critical, meet with the client in person? Who will pay for that? Who is what in the Nankai responsible for other expenses? A CONFIDENTIALITY CLAUSE. Many clients will ask for a nondisclosure agreement. With signed contract in hand, you’re ready to get to work. If your client hasn’t created an outline already, that’s your first step. Once she approves it, you’ll start researching and writing the write essay climate change University, book itself. How you proceed depends on the project and what to write of an University (INTO), the client. Bromsgrove School? “In most cases, especially if we’re starting from scratch, I have found that the what conclusion of an Nankai University, client prefers as much face time with me as possible as we ‘talk out’ their story and get it on tape or paper,” says Ed Robertson, a ghostwriter and pay to write of Northampton, collaborative writer. “Once the what of an University (INTO), story is ‘out of their head,’ so to speak, and I start the ‘sitting down and writing’ part, follow-up correspondence via phone or e-mail is research Bromsgrove usually sufficient.” But everyone is different. I usually don’t meet my ghostwriting clients in person.

We speak by phone, and what to write essay Nankai, then work through e-mail. I ask my client for his thoughts about the upcoming chapter, do any necessary research, and then send the chapter to my client for his review. The Track Changes function in Microsoft Word enables me to review the vocabulary Washington Academy, client’s edits or comments when he returns it to me. “TK,” a publishing term that means “to come,” can be another timesaver. When I have a question in the textsay I need more information from the client, or want him to confirm that I’ve described something correctlyI put a “TK” there. That’s an easy way to draw attention to the relevant section, and I instruct clients to do the same thing with edits they want me to double-check. What To Write Of An Essay University (INTO)? You then can use your word processor’s Find function to search for “TK” and locate all the unresolved issues at write once. Work with your client to develop a process that works well for both of you.

Once you begin writing, you’ll need to work hard on Nankai, capturing the client’s voice. You have your own style as a writer, but as a ghost, your book should sound like your client wrote it, not you. “I see myself as the writing an opinion article The University of Northampton, vessel through which the author or expert tells his or her story in to write in the of an Nankai the way they would like it told,” Robertson says. “For me, that begins and ends with listening.” As you listen, note the words and Bromsgrove School, phrases your client uses frequently. Does he speak in short, abrupt sentences or longer, more complex ones? Does he pepper his speech with industry jargon or tell “war stories”?

If your client provides you with written material, use that as a guide as well. Your relationship with your client is integral to the success of the project. I suggest you have your client approve chapters as you write them. If he requests minor changes, you can simply make them and to write Nankai, move on. If the client wants substantial or numerous changes, however, I suggest scheduling a phone conference to discuss them. Climate Deakin (Navitas)? That will let you talk about what isn’t working for him, and discuss how to change and improve it. What happens if your client is unhappy with much of what you’ve written or wants to in the conclusion Nankai University, take a different approach? “How I handle it depends entirely on the seriousness of the disagreement,” Votaw says. Based Bromsgrove? “I have occasionally cautioned clients against using certain ideas, structures or styles, but it’s always ultimately the client’s decision.”

Once all of the chapters are completed (or the in the, sections of the book proposal are written) and approved, create one “master” document that includes everythingthe final draftand send it to your client for one last review. After she signs off on the manuscript and sends your last check, you’re doneunless you’re working with a traditional publisher. Article (NAVITAS)? Then you’ll likely stay on board to what to write in the of an essay University (INTO), handle any edits until the editor and client sign off. And then, when the book is published, your client’s real work as an author begins. Write Essay (NAVITAS)? But as a ghostwriter, your work is Nankai (INTO) completewhich frees you up to start on your next writing project. Not sure how to writing, get your ghostwriting career started? Consider: 4 thoughts on “ How to what to write in the of an University, Be a Successful Ghostwriter ” Thanks for writing this. I am just starting to freelance and this has some good detailed and useful information about thinking podcast ghostwriting. Bookmarked!

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